The following general terms and conditions (hereinafter referred to as "GTC") apply to all business relationships between GoodLife AG (hereinafter referred to as "GoodLife", "us" or "we") and the customer (hereinafter referred to as "customer", "buyer" or "you") referred to) for products (hereinafter referred to as «products» or «goods») that are purchased via our website [www.goodlifevitamins.ch] (hereinafter referred to as «online shop» or «website»).
The online shop is operated by:
Blegistrasse 11B, 6340 Baar, Switzerland
UID no. CHF-233.115.964
Telephone +41 79 175 82 74
Individual agreements concluded with the customer take precedence over these General Terms and Conditions. Conflicting conditions of the customer are not recognized.
GoodLife reserves the right to change these GTC at any time. All changes will take effect upon the posting of the new T&Cs on the website. When purchasing a product, the relevant point in time for the applicability of the valid General Terms and Conditions is the date on which the binding order was submitted to us.
Please read these terms and conditions carefully before placing a binding order. By bindingly ordering our products, you declare that you agree to the following conditions and our data protection declaration and that you are authorized to enter into legally binding contracts and are at least 18 years old.
Object of purchase and conclusion of the purchase contract
GoodLife offers nutrient packages that are tailored to different needs, life phases and goals. By placing the respective product in the online shop, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.
The contract is concluded via the online shopping cart system when the customer places the products he has selected in the "shopping cart", enters his personal data including payment and shipping details and clicks on the "Buy" button on the order page at the end of the ordering process. Before sending the order, the customer can change and view the information at any time, recognize any input errors and correct them if necessary before the binding final submission of the order. By submitting the order, you confirm that you have read the terms and conditions and agree to them without reservation. We recommend that you print out the GTC for the purpose of online ordering and your documentation or save them on your computer.
An order confirmation will be sent to the customer immediately and automatically by e-mail.
Any commercial distribution or resale of our products is strictly prohibited.
Availability and reservation of performance for products that cannot be delivered
All information about the availability, shipping and delivery of a product is preliminary information and approximate guidance. They do not constitute binding or guaranteed shipping or delivery dates. Liability for unavailable products or for delays in shipping or delivery is expressly excluded.
Our products are available while stocks last. If, while processing your order, GoodLife determines that the products you have ordered are not available, we will inform you immediately. In this case, a contract for the non-deliverable products does not come about because the ordered products cannot be delivered.
We also reserve the right to limit the number of items that can be purchased by a customer. In this case, we will inform the customer accordingly by e-mail.
prices and shipping costs
Our products and prices correspond to those indicated on the website. All prices are given in CHF (Swiss francs) and include the statutory value added tax (VAT) of 7.7%. The total price of your order, including all ancillary and shipping costs, is displayed at the end of the ordering process. When shipping to countries outside of Switzerland, additional customs fees and taxes may apply. These are not included in the price and must be paid for by the customer.
With the binding order you declare that you agree to the total price for the ordered products. After the binding order, the price can no longer be adjusted.
GoodLife reserves the right to change prices at any time. The products are charged on the basis of the prices offered in the online shop at the time the binding order is placed.
terms of payment
Orders are generally due for payment immediately.
The customer has the option of paying with the means of payment that are displayed on the website or during the ordering process. These may change from time to time and by country. In addition, we reserve the right not to offer certain payment methods in specific individual cases and to refer to other payment methods we use.
With the choice of the means of payment, the customer authorizes the payment either by entering the credit card data or access data of a payment service provider. The customer authorizes GoodLife to receive or collect payments in the appropriate way.
Should chargebacks occur, GoodLife is entitled to reimbursement of the associated costs and bank processing fees. Furthermore, GoodLife is not liable for any fees or other amounts that the card issuer or your bank may charge you as a result of processing your payment in accordance with your order.
If you pay with a credit card or an alternative payment method, we reserve the right to check the validity of the card, check the availability parameters for collection and address details and request authorization from the card issuer or payment provider. You also confirm that the credit card is valid and that the payment details entered are correct. If payment is refused, GoodLife reserves the right to cancel the order and stop shipping the products. In this case we will contact you immediately.
When paying by invoice, the customer receives the invoice with a payment slip with the delivery of the goods or by e-mail. Payment must be made using the payment slip within the payment period specified on the invoice. If payment is not made on time, GoodLife is entitled to charge its expenses for each reminder of at least CHF 50 and other costs associated with the collection as well as the statutory default interest. Should it become necessary to initiate a debt enforcement process, we will charge an additional processing fee of at least CHF 200.
Delivery is always made via the delivery service of Swiss Post AG to the delivery address specified during the ordering process. GoodLife will cover the shipping costs for deliveries to Switzerland. The following delivery services can be used for deliveries to the EU: Swiss Post AG or couriers such as DHL, TNT. The desired delivery service can be defined during the ordering process. The costs incurred must be paid by the buyer in advance.
The products that you order from our online shop and that are in stock will generally be delivered to you within 2-5 working days after receipt of full payment, depending on the destination.
If the products are marked as not in stock when ordering, GoodLife will endeavor to deliver the products as soon as possible. GoodLife makes every effort to meet the specified delivery times. However, GoodLife is not responsible for delays in delivery, regardless of their causes. We will inform you immediately about any delays in delivery.
If the performance hindrance lasts more than 3 weeks after the original delivery date, the customer is entitled to cancel his order. Further claims, in particular claims for damages, are excluded.
If delivery of the product fails due to the fault of the customer despite a single delivery attempt, GoodLife can withdraw from the contract. Any payments made will be refunded immediately.
retention of title
GoodLife remains the owner of the delivered products until they have been paid for in full.
Right of return and cancellation
Dietary supplements can deteriorate when exposed to heat or direct sunlight. Since it is not possible for us to check that the products have been correctly treated after delivery, they can no longer be sold. For this reason, there is no right of return or cancellation for products that have already been delivered.
Notification of Defects/Warranty
It is the customer's responsibility to check the ordered products immediately upon receipt and to notify GoodLife in writing of any defects within 3 days email@example.com object and return it together with proof of purchase to the GoodLife address:
GoodLife AG, Blegistrasse 11B, 6340 Baar, Switzerland
The customer's warranty claims are limited to replacement delivery to the exclusion of all other claims, in particular reduction or compensation for indirect and consequential damage.
The defective product must be returned to GoodLife at the above address with a copy of the invoice and a detailed description of the defect. The return of a product is at the expense and risk of the customer. Please confirm your return and keep this confirmation, as in the event of a lost package your warranty claim cannot be processed.
Registration for an Account
When registering a customer account, you can view information about your completed, open and recently sent orders and manage and save your address data, any payment data and any newsletter. Since your data is saved, you do not have to re-enter it when you make a new purchase.
If you register for such an account, you are responsible for ensuring that your personal data required for registration is true and complete. You are obliged to treat your personal access data confidentially and not to make it accessible to unauthorized third parties. GoodLife assures that your data will be treated confidentially and not passed on to unauthorized third parties. For more information on data protection, please refer to our data protection declaration.
Registration is free. Each customer is only entitled to maintain one customer account. We reserve the right to delete several applications and to admonish, block or delete or change the content of registered customers who violate these GTC or individual agreements.
GoodLife is not obliged to accept the registration or the order of a registered customer.
Complaints and Complaints
We attach great importance to customer satisfaction. You can reach us at any time using the contact information given above. We aim to consider your inquiries and complaints as quickly as possible and will contact you upon receipt of the documentation or your submission or complaint. If you have any complaints or complaints, please help us by telling us the exact problem or error signs and if necessary provide a copy of the order documents or at least provide the order number, customer number, etc. We aim to reply to you within 5 business days.
The products offered on our website are dietary supplements and not medicinal products. When taking dietary supplements, responsible use is required in order to avoid side effects. This applies above all to compliance with the recommended intake and dosage. Incompatibilities with certain ingredients must also be taken into account.
Dietary supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. In the recommended daily dose, dietary supplements have no side effects in healthy adults. However, should side effects or damage to health occur due to individual intolerances, GoodLife assumes no liability. Dietary supplements should always be stored out of the reach of children.
The information on our website is used exclusively to describe the nutritional or physiological processes of the dietary supplements on offer. Our descriptions are not intended to diagnose, treat, cure, or prevent any disease, and are not intended to replace individual advice from your doctor or other healthcare provider. If you have a diagnosed medical condition, have a medical condition, are pregnant or breastfeeding, or are taking medication, consult your healthcare practitioner before using our products.
To the extent permitted by law, GoodLife is not liable for damage caused by slight or moderate negligence, nor for indirect damage and consequential damage.
If an event occurs which is beyond our sphere of influence and control (so-called force majeure), we assume no liability or responsibility for the non-performance or late performance of any obligations arising from these GTC and the contractual relationship based on them. An event beyond our control includes, for example: strikes, lockdowns or other industrial actions by third parties, invasion, terrorist attack, war, fire, explosion, storm, flood, earthquake, epidemic, pandemic, other natural disaster, or failure of public or private communications networks or the inability to use rail, shipping, air, motor or other means of public or private transportation.
If an event outside of our control occurs that affects the performance of our obligations under the contract, we will let you know as soon as possible.
GoodLife collects and processes personal data only within the framework of the legal provisions, in particular in compliance with the applicable data protection laws. Further information on the processing of your personal data, your rights and related questions can be found in our data protection declaration.
The information and content published on the website is protected by copyright and is the property of GoodLife or the respective copyright holder. Reproduction, processing, distribution or any other form of exploitation requires the prior written consent of the respective rights holder. GoodLife and the relevant rights holder expressly reserve all rights in this regard.
Should one of the provisions of these GTC be or become illegal, invalid or unenforceable for any reason, this shall not affect the validity of the remaining provisions. Unless otherwise agreed, the ineffective provision is deemed to be replaced by an effective provision that largely takes into account the economic purpose of the provision and the will of the parties at the time the contract was concluded. The same applies to any gaps in these GTC.
Applicable Law and Jurisdiction
Only substantive Swiss law applies to these GTC, the contractual relationships based on them and any disputes, excluding the conflict of law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction for natural persons is GoodLife's registered office or the customer's place of residence. For legal entities, the registered office of GoodLife is the sole place of jurisdiction.
These provisions only apply if there are no mandatory provisions of the law of the country in which the consumer has his habitual residence that take precedence over these GTC.